Days casino — Privacy Policy
This Privacy Policy explains how Days casino collects, uses, stores, and protects personal information belonging to registered users accessing services in the United Arab Emirates. It applies to all data submitted through the website, mobile interfaces, and related communication channels.
Information We Collect
Days casino gathers several categories of information necessary to operate an online gaming platform and meet regulatory obligations:
- Identity data — full name, date of birth, nationality, and government-issued identification used for account verification.
- Contact data — email address, phone number, and residential address.
- Payment data — deposit and withdrawal method details, transaction history, and billing information linked to payment providers.
- Technical data — IP address, device identifiers, browser type, operating system, and connection logs.
- KYC documentation — proof of identity and proof of address submitted during account verification procedures.
- Behavioural data — gameplay activity, session duration, and interaction patterns used for account monitoring.
Data is collected directly from users during registration, deposits, withdrawals, and customer support interactions, as well as automatically through technical means during platform use.
How We Use Your Information
Collected information supports several operational purposes. Identity and KYC data are processed to verify user eligibility and comply with anti-money laundering and know-your-customer obligations. Payment data is used to process deposits, withdrawals, and to detect irregular transaction patterns associated with fraud or unauthorised account access. Technical and behavioural data support platform security, troubleshooting, and detection of automated or abusive activity. Contact details are used to send account notifications, service updates, and, where consent has been provided, promotional communications. Personal data may also be processed to respond to regulatory inquiries, maintain audit records, and fulfil reporting obligations applicable to online gaming operators. Marketing-related processing is limited to users who have opted in, and preferences can be adjusted at any time through account settings or by contacting support.
Data Protection and Security
Days casino applies administrative and technical safeguards intended to limit unauthorised access to personal data. Encrypted connections are used for data transmission between user devices and platform servers, and payment information is handled in coordination with licensed payment processors rather than stored in unprotected formats. Access to personal data internally is restricted to personnel whose responsibilities require it, such as compliance, verification, and customer support teams. Retention periods are aligned with regulatory and accounting requirements, after which data is securely deleted or anonymised. While no system can guarantee absolute security, these measures reflect standard practice among licensed online gaming operators handling sensitive identity and financial information.
Cookies
Cookies are used to support platform functionality, session management, and analytics. The table below outlines the main categories applied:
| Cookie Type | Purpose |
|---|---|
| Essential | Maintains login sessions and core site functionality |
| Performance | Measures load times and identifies technical errors |
| Analytics | Tracks aggregated usage patterns to improve platform design |
| Preference | Stores language and display settings |
| Marketing | Supports personalised promotional content where consent is given |
Users can manage cookie preferences through browser settings, though disabling essential cookies may affect site functionality, including login persistence and transaction processing.
Your Rights
Under the UAE Federal Decree-Law on the Protection of Personal Data, individuals may request access to personal data held about them, correction of inaccurate records, and deletion of data no longer required for legitimate processing purposes. Users may also object to specific processing activities, including direct marketing, and may withdraw previously given consent without affecting the lawfulness of processing carried out before withdrawal. Requests are handled through the account holder’s registered communication channel, subject to identity verification to prevent unauthorised access to another individual’s data. Certain requests may be limited where retention is required for regulatory compliance, fraud prevention, or ongoing legal proceedings.
Contact Information
Questions regarding this Privacy Policy or requests concerning personal data can be submitted through the customer support channel available on the Days casino platform. Users are advised to include sufficient account details to allow identity verification before any data-related request is processed.